Blog

Short blog posts, journal entries, and random thoughts. Topics include a mix of personal and the world at large.

Dell support

At work we deploy, on the PC side, mainly Dell computers. Word on the street (I don’t handle purchasing) is Dell is a fantastic vendor to work with, and the discount we get is hefty. As well it should be, with the amount of hardware we buy.

Obviously, on the Mac side it’s just Apple.

As personnel on the support side, I can say Dell computers can do with better quality control from the factory. Every batch we buy, there seems to be always a few computers that need immediate servicing. During the pandemic, we bought hundreds of Dell laptops, of which dozens had to be serviced because of poor fit and finish (a trackpad should click). I get it, pandemic times were uniquely funky, but the batch of Mac laptops we bought from Apple had zero such issues.

Good news for Dell is that the servicing is solid. Though that’s a back-handed compliment, isn’t it? I reckon companies would want to put out a product so reliably good that the end-user never has to know about after-purchase servicing. Nevertheless, if Dell isn’t capable of ratcheting up its quality control, at least it’s super easy to get items fixed.

So long as the product is under basic servicing warranty (we prepay for four years for everything we buy), Dell can dispatch third-party technicians to your location within business days. Or, if the customer is not in a hurry, an overnight prepaid mail-in option is also available (the Dell repair facility is in Houston). All of this can be initiated on the Dell support website via chat, which is great for people like me who avoids using the telephone as much as possible.

It still won’t pry the MacBook Pro out of my hands. But, if I ever need to run a Windows PC, A Dell-branded unit is a fine option. Even if it malfunctions within the first week of use, Dell support will get it fixed with haste.

The laptop part of a laptop

I’ve owned this fantastically engineered Apple MacBook Pro 16-inch (M1 Max) for two and a half years now. The laptop has spent most of that time docked to an external monitor. On a recent curious check with the coconutBattery app, this very MacBook Pro I am typing on has only got 14 battery cycles on it. Perhaps I should have bought a Mac mini instead…

Ah yes, I remember why I bought a beefy Mac laptop instead of a desktop. If life situation ever changes, and I need to move in quick order, a laptop is far easier to haul around with me. My entire digital life in a four and half pound machine. I would sell the monitor and the extra nice-to-have peripherals, and take just the MacBook Pro.

It used to be that it’s superbly unhealthy for laptop batteries to be constantly plugged into power. At my work, I’ve seen plenty of bulging batteries due to users never using their laptops as a laptop. However, in recent years, Apple has done a tremendous job in managing its laptop batteries - automatically - within the operating system. MacOS learns the usage pattern and adjusts the charge levels accordingly. My MacBook Pro is kept at a 80 percent charge at all times, because I never take unplug it from the monitor.

I was pleasantly surprised to read in the same coconutBattery report the battery still has 96% of its design capacity. To put it another way: it has only degraded 4% from new. I am very happy with that. Barring some unexpected monetary windfall that probably should go towards investments, I plan to use this M1 Max MacBook Pro for many more years. It’s good to see the battery is self-managed for maximum longevity.

What the heck are you doing, Windows laptop manufacturers?

That's exactly how it works

It seems people like to fight against the laws of physics.

I had one customer come in saying the battery life on her 2020 13-inch MacBook Pro is not to her satisfaction. Duh - of course not! A Mac laptop with an Intel processor and a three-year-old battery is not going to have great battery life. Degradation alone (roughly 20%, I later found out using coconutBattery) will negatively affect the experience continuously. The laptop will never be as good as it were fresh out of the box. That’s just the way it is with any device that runs on battery - even that Tesla Model Y of yours.

On top of that, I found out the user prefers to crank up the display brightness to the maximum, with a dozen apps running concurrently. Sorry, even the laptop with the best-rated battery life will suffer under those usage conditions.

Another customer brought in a Dell Precision 7680 workstation laptop complaining of, you guessed it, adverse battery life. He said the battery was draining even when the laptop is plugged into power. Unfortunately, that is by design. That Precision laptop features a desktop-grade Intel processor and an Nvidia RTX secondary GPU. Meaning: it will run very hot and draw lots of power. So much power that the 240-watt AC adapter cannot supply enough juice under full load - hence the aforementioned battery drain.

You cannot buy a glorified gaming PC laptop and then expect excellent battery life. That’s like buying a full-size truck and then complain about the horrible gas mileage. Laws of physics remain undefeated.

I would like a better keyboard

The annual Consumer Electronics Show (CES) is happening right now in Las Vegas. The particular segment I always enjoy to read about is PC laptops. A bit of window shopping, you know? My daily-driver laptop is a 202116-inch MacBook Pro (M1 Max), and it’s interesting to see what the Windows side has to offer. Can there be a compelling enough PC product to sway me out of a decade plus loyalty to team Apple?

I am still waiting.

There is one component in modern PC laptops that I do wish Apple offered on its MacBook line: a better keyboard. As an often typist (see: this blog), a laptop with a solid typing experience is a must for me. After the butterfly keyboard debacle, the MacBook lineup has finally returned to a keyboard with good feel and reliability. I still have not found another non-Apple laptop than can match a MacBook for key-deck solidity.

What certain PC laptops do offer though, is better key switches. Mechanical keyboards are super popular these days (except for your office mates who have to hear all that click-clacking from your typing), and certain laptop-makers offer laptops with really thin-profile mechanical keys. My dream typing-focused laptop would be a 13-inch MacBook Air fitted with such keys. Most dreams never come true, obviously.

Other than that, I do not want for anything else with my 16-inch MacBook Pro that the PC camp can sway me over. The build-quality is absolute precision, the 120 Hz mini-LED display is bright and gorgeous, and the M1 Max still chews through everything I need it to do. Best of all, the battery life is unparalleled. In terms of performance per unit of energy, PC laptops have yet to be in even the same neighborhood ever since Apple switched over to its own silicon. It remains amazing to see that after a full work-day, there’s still half battery left on my work-issue M2 MacBook Pro.

I’ve literally heard users complain about the drastically reduced battery life when we give them an Intel-era MacBook Pro, whilst their Apple Silicon MacBook Pro is in service. Horrible batter life is a feature, not a bug, sir.

Emergency cash

It was an unceremoniously start to this week of vacation. The latest macOS update - 13.5 - released on Tuesday, and it utterly broke my M1 MacBook Pro. You know the part where an update asks you to restart the device? Well, my Mac laptop did not restart, could not be restarted, and generally become unresponsive. The sucky thing about modern Macs is that there aren’t much buttons to press, no secret reset handshakes. Just about the only thing to do is hold down the power button for 10 seconds, and then press it again. That’s all an end user can do if their MacBook Pro is dead.

Well, not exactly all. If you happen to have another Mac lying around (few seldom do, I would reckon), you can connect that to the “dead” Mac via the included USB-C charging cable. Download and fire up Apple Configurator, press a sequence of buttons on the dead Mac to put it in DFU mode, then maybe there’s a chance the unresponsive computer can be revived.

Fortunately for me, I do have another MacBook Air lying around. Unfortunately for me, reviving the MacBook Pro using Apple Configurator did not work. The macOS 13.5 release so completely broke the machine it necessitated a visit to the local Apple Store. Good thing I live two blocks from one.

Bad thing my nearly two-years old MacBook Pro is out of warranty. When a Mac laptop is dead like it is, it usually means a logic board (otherwise known as the motherboard on PCs) replacement. For a 16-inch MacBook Pro, that means a flat charge of $850. Not an insignificant sum, though for a laptop that costs $3,600 new (I had opted for some upgrades), it’s not really that bad. What sucks is that I am now out the $850, all because of a faulty OS update. Negotiation with the head Genius Bar person did not net me any monetary sympathies, just some personal ones.

Funny enough, the same person asked me if I needed a moment to think about the $850 charge. While I recognize it’s a hefty sum for some people, ultimately I need a working computer! Unceremoniously forking over that money hurts, sure, but it’s not going to wreck my finances one bit. I mean, you’re able to come up with $850 easily in an emergency, right?

Buy as much storage

These days, the standard configuration of computers we buy at work comes with 512 gigabytes of internal storage. You may think that’s plenty, but it really isn’t. After we put the standard suite of apps (such as Adobe Creative Cloud and Microsoft Office), the users have about 430 gigabytes or so to use. More than enough if you only play in the land of spreadsheets and powerpoint presentations. But nobody lives like that anymore. High quality media files dominate our life, including academia.

Those media files take up a lot of storage. A single photograph from an iPhone can be up to 10 megabyte in size. 4K video at 60 frames-per-second - the standard recording resolution of the latest smartphones - takes up a whopping 750 megabytes per minute. An instructor makes a class submit video for an assignment, downloads them all to view, and there goes countless gigabytes of storage space taken up. And as we know, not everyone is so diligent in pruning old files.

There’s another problem: users treat these work computers as their personal devices. They would sign-in to their personal iCloud or Google accounts, sync their entire digital life, and boom - there goes another chunk of storage. Exacerbating the issue on the macOS side is the nefarious category of “system files”. These are working files the operating system uses to, well, operate. However big it is is however big it is - the end user cannot prune or change it. As of this writing, the system files on my MacBook Pro is using over 60 gigabytes.

I remember a time when a MacBook only came with 80 GB of storage in total!

Back in the old days, the conventional wisdom when buying a computer is to buy more processing power and memory amount than you currently need - for supposed future proofing. These days, even the bog standard poverty-spec laptop is plenty powerful enough to last the user for years. What they should optimize for then is to spec and buy as much storage space as they can afford. I paid plenty of hundreds extra to have two terabyte of storage on my MacBook Pro. And honestly, I wished I’d bought even more: it’s already more than half full, and I’ve only owned the laptop for a little over a year!

The best MacBook Air

I think I’ve found the perfect writing instrument: a 2015 11.6-inch MacBook Air.

I use to have one back in the day. Until I unceremoniously left it in a bin passing through TSA checkpoint at San Francisco International. I probably should have gone back after my trip to claim it at the lost and found, but I was far too cavalier with money in my 20s. Lost a thousand dollar notebook? No big deal, I’ll just buy another one.

And I did. In came a Microsoft Surface Pro 4, a device I hardly ever used and sold it a few years later towards buying an iMac.

Thanks to work, I recently came into a used unit of the 11.6-inch MacBook Air. This particular one even beefier than my lost poverty-spec version: a maximum 4 GB of memory and 256 GB of storage, a tremendous premium back in 2015. At 2.36 pounds, it’s the second lightest Mac laptop ever, behind only the retina screen 12-inch MacBook introduced in 2015. That one weights just two pounds, but has a huge fatal flaw: the god-awful “butterfly” keyboard.

In contrast, the keyboard on the second-generation MacBook Air might be the best Apple has ever made. Full keys with appropriate height and travel. The smaller 11.6-inch unibody aluminum chassis - compared to the larger 13-inch version - offers a wonderfully strong deck with almost zero flex. It’s perfect for someone like me who strikes super hard on the keys.

A laptop from 2015 is decidedly obsolete for anything but word processing and light internet browsing. This is why this 11.6-inch MacBook Air is perfect for purely writing. There isn’t anything else to distract me! The screen is so relatively small I’m not even tempted to fire up YouTube on Safari. I wrote all 3,500 words of my 2022 reflections post using the laptop. I intend to use it for all long form stuff going forward.